Terms of service

DEFECTIVE ITEMS: Upon receiving an order, Customer shall promptly check for shipping damage or other defects. If damage occurred to the shipping and packaging containers (boxes, etc.), If damage has occurred to the furniture during shipment, customer must refuse the shipment and immediately notify South & Birch staff. Notification to South & Birch of hidden damage or problems shall be provided within three (3) business days of receipt. If damage is verified, South & Birch will repair, replace, or send new parts at our expense, in our sole and exclusive discretion.



WARRANTY: Buyer beware: please keep in mind we are selling real wood pieces that could crack, shrink or bow in certain areas. We take precautions to avoid this but wood is living & will continue to change in certain environments. We believe this adds to the “rustic” character. If any of these instances do occur we will NOT offer exchanges or refunds.